Protecting your business during a civil disturbance
IN PART ONE OF THIS SERIES, we reviewed the importance of developing an emergency action plan for a natural disaster. In part two, we will review emergency planning for a civil disturbance. In today's business environment, civil disturbances or civil unrest are a fact of life.
According to the Federal Emergency Management Agency (FEMA), civil disturbance is “a civil unrest activity such as a demonstration, riot, or strike that disrupts a community and requires intervention to maintain public safety.” Civil disturbances, or unrest, can cause a variety of subsequent issues such as violence and assault, disorderly conduct, or vandalism. Civil disturbances are potential risks for most businesses but even more of a risk for high value businesses because they are usually the first to be targeted by looters.
Ask yourself the following questions:
The purpose of any emergency plan is to organize actions during a crisis. A well-developed workplace emergency plan and proper employee training may result in fewer employee and customer injuries and less structural damage to the business. Your plan should be constructed with every employee and customer’s safety in mind as your first objective, and how to reduce losses to your business as your secondary objective. It is the responsibility of the owner and the management team to evaluate an emergency situation, ensure that appropriate action is taken, determine whether outside support is needed, and summon that support, if necessary. Demonstrations and protests are often unpredictable and can turn violent without warning.
Following are examples of locations that may introduce an increased level of exposure to civil disturbance:
If a civil disturbance occurs
Management should maintain an open line of communication to local law enforcement so that they may be called in as quickly as possible.
An employee of the store should be stationed at the front customer door in order to observe the situation outside and report any changes to the manager. If the situation is deemed threatening to employees and customers, the front door should be locked. If possible, roll down gates and/or close blinds to reduce the danger of looters and possible flying glass. Cash, jewelry, and other high dollar items should be secured in the safe. Law enforcement should be contacted and a request made to escort customers and employees to their vehicles safely off the premises.
During episodes of civil unrest, many people fail to heed warnings to evacuate so they can protect their homes or businesses. Consider this decision carefully as it may put you in grave danger. It's important to remember that if looters strike, you will likely be outnumbered and your attackers may be armed. If you can evacuate, it's usually better to do so. Your property is not worth your life.
Remember, the main purpose of any emergency plan is to protect the employees and customers in the event of a civil disturbance as well as to protect the company’s property and cash. Be safe and be profitable.
Original article: NPA Fall 2015
Being prepared could save your business
A natural disaster can strike no matter where you live in the U.S. You have hurricanes on the east coast, earthquakes on the west coast, and tornadoes in the middle. In this two-part series, we look at the importance of developing an emergency plan and the basic steps to take in either a natural or human-created emergency.
So, why is it so important to have a well developed emergency action plan? According to studies conducted by the Gartner Group in recent years, 60 percent of businesses are unprepared for disasters and emergencies, and 40 percent of companies that experience a disaster go out of business within five years (EmergencyPlan.com). Without a well-defined emergency plan, your company will likely struggle or fail to remain in business after an emergency.
The purpose of an emergency plan is to organize actions during an emergency. A well-developed workplace emergency strategy and proper employee training may result in fewer injuries to employees and customers and less structural damage to business.
The following three sections should be included in your plan:
It is the responsibility of the owner and management team to evaluate an emergency situation, ensure that appropriate action is taken, determine if outside support is needed, an summon that support, if necessary.
Management should have valid phone numbers for all employees. They should also post their own mobile and home phone numbers in case employees need to contact them in the event of an emergency.
Follow these evacuation procedures for naturally-occurring or weather-related emergencies.
Floods, including flash flooding from area creeks, lakes, and rivers may occur with or without warning. The store should monitor weather updates during a storm and have a plan as to how to move merchandise to minimize its exposure to water. All electrical devices, such as TVs, DVRs, gaming systems, DVD players, computers, and cash registers, should be unplugged and moved to an area that would not be affected by the water. Any merchandise displayed outdoors should be brought inside. The manager should monitor the water level in the area as well as any low-water crossings surrounding the store and should consult the owner as to when the store should be evacuated. Nobody should be driving during flash flooding conditions.
Tornado, conditions generally occur with little warning. The store should designate a small interior room in which to gather in the event of a tornado. This room should be as free as possible of items that could become projectiles during the storm. If no such room is present, select a spot as far away as possible from any glass. When a tornado alert occurs, the manager should lock the front door and instruct all employees and customer to go to the interior until the tornado warning is over.
Hurricanes and Tropical Storms generally provide some warning. The store should use the plan developed for floods to minimize the exposure of the merchandise to water and to make sure all electrical devices are unplugged. As in the case of a flood, the store should bring in any merchandise that is displayed outdoors. Prior to the storm, employees should be instructed whether to board up or tape the store's glass front. If the store is to close early, the manager should make a bank deposit, if possible, and check the alarm back-up system before leaving.
Winter Storms and Blizzards may or may not provide a warning. The store should have sufficient tools to clear a path from the store. Additionally, the store should have a supply of salt or ant-icing chemical to clear ice buildup on the walkways. When blizzard conditions occur, or the snow accumulation reaches crisis levels, all electrical merchandise should be unplugged. Any area of the store that is prone to leaks should have merchandise removed from that area. The manager on duty should monitor the snow levels and consult with the owner as to when the store should be evacuated. This decision should focus on the employees' welfare as opposed to merchandise. Road conditions should also be considered so that you do not evacuate the store and put your employees on unsafe roadways.
Every store should have "emergency supplies" ready in case of an emergency. These supplies should be stored in the manager's office or in a safe, accessible location in the back of the store.
Your emergency supply list should include:
Important: If the store is to be closed due to any emergency situation, the safe should be filled with as much of the company assets as possible i.e., cash, jewelry, small general merchandise loans, or inventory, before leaving. Use your safe as your "lifeboat" during an emergency. Safes are designed to withstand long periods of attacks from thieves and most will not be able to get into a safe no matter how long they attack it.
Original article: NPA Summer 2015