The holiday season is here! Of course, we all know this is the busiest time of the year for retailers. Unfortunately, as revenue increases over the season, so do losses! The hustle and bustle of holiday chaos is the perfect atmosphere for potential shoplifting.
Here’s what you can do to deter shoplifting in your store this holiday season:
Train your employees on frequent holiday transactions. Gift card purchases and sale discounts make for a more complex transaction, and these purchases are more common during the holidays. Train your employees on how to take care of these swiftly, so that they can spend less time distracted, and more time on the sales floor or speeding up the line.
Emphasize store organization and cleanliness. A messy store is more attractive to shoplifters, as it implies that there are not enough employees to pay attention to the sales floor
Stress customer service and engagement. Train employees to stay on the sales floor as often as they can. Engaging with customers, greeting customers as they enter, and being there to provide excellent customer service is one of the best ways to deter shoplifting. Shoplifters hate attention, which gives you the opportunity to spoil your customers while deterring sticky fingers.
Train employees to check the merchandise they ring up. Employees should check containers, packages, and other merchandise that could be used to conceal stolen items at the point of sale.
Train employees on proper procedures for handling shoplifting. Tell employees never to accuse, chase, or place their hands on a shoplifter. Additionally, let your employees know of any specific guidelines your company has for apprehending shoplifters.
Share this article on social media to spread the word! And let us know if you have any stories or other ideas on how to prevent shoplifting this holiday season.
Be safe, and be profitable.